Shipping policy

Last Updated: 02 June 2026

Shipping Times

• South Africa: Standard delivery takes 1-5 business days, depending on your region. Express shipping may be available for certain locations.
• International Shipping: Delivery times vary based on the destination and customs processing.

Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking details once your order has been shipped.

Order Tracking

Once your order is processed, we will send you a tracking number so you can monitor your shipment in real-time.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method.

Customs, Duties, and Taxes

For international orders, import duties, taxes, and customs fees may apply and are the responsibility of the recipient. We are not responsible for delays due to customs processing.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery time:

• Local Orders: Contact us at hello@mpovapes.com if your order has not arrived within 5 business days.
• International Orders: Please allow additional time for customs clearance and shipping delays before reaching out.

Incorrect Shipping Information

We are not responsible for orders shipped to incorrect addresses provided by the customer. If you entered the wrong address, contact us immediately to update your shipping details before the order is dispatched.

Shipping Restrictions

We comply with local regulations regarding the shipment of vape products. Some regions may have restrictions on importing electronic cigarettes or nicotine products. Please check your local laws before ordering.

If you have any shipping-related questions, feel free to contact us at hello@mpovapes.com.