Frequently Asked Questions

Proudly South African since 2022. We make three devices, the MINI 900, SOLO 15K and SWITCH 25K, for adult smokers who want something better. Find us at Pick n Pay, BP, TotalEnergies, Food Lover's Market, Choppies and on Uber Eats. Not your average vape. Obviously.

Flavours that taste like the name on the box. Puff counts we've actually tested. Devices that do more: the SOLO 15K has Eco and Turbo modes and a smart display, and the SWITCH 25K holds two flavours you can flip between. Packaging doesn't keep us on shelves. The product does.

Yes. Our devices meet EMC Directive 2014/30/EU, RoHS Directive (EU) 2015/863 and UK EMC Regulations 2016, and are MHRA notified in the UK. Our nicotine salt e-liquid carries TÜV SÜD MSDS compliance. Everything comes straight from our manufacturer to authorised stockists. Bought it somewhere else? Then we can't vouch for it.

MINI 900: up to 900. SOLO 15K: up to 15,000. SWITCH 25K: up to 25,000, shared across its two flavour tanks. Your count depends on how long you draw and, on the SOLO, which power mode you use.

The SOLO 15K and SWITCH 25K are. Both have a 650mAh battery and charge via USB-C. The MINI 900 isn't: use it, then replace it. Every device is ready to go straight out of the box.

On the SOLO and SWITCH, check the Smart Level Display. It shows how much e-liquid and battery you have left. On the MINI, when the vapour thins out and the flavour fades, that's your cue.

Usually the e-liquid is running low or the coil needs a moment. Give it a minute between draws and go easy on chain vaping. Weak flavour can also mean you're near the end. Burnt straight out of the box? That's a fault. Email hello@mpovapes.com and we'll sort it.

Adult smokers and vapers looking for an alternative to cigarettes. MPO devices contain nicotine, which is addictive. They're not a quit-smoking product, and they're not for non-smokers, anyone pregnant or anyone under 18. If you want to quit nicotine completely, speak to a healthcare professional.

Fill in our wholesale enquiry form or email hello@mpovapes.com and tell us about your store. We work with shops of every size, and we'd rather have a real conversation before we talk numbers.

It depends on your store and what you want to stock. Send us a wholesale enquiry form and we'll work out a number that makes sense for you.

Yes. Pricing depends on volume, product mix and trading terms, so we don't publish a trade price list. Send us a wholesale enquiry form and we'll put one together for you.

If you're a registered retailer in South Africa, Botswana or Eswatini, yes. Send your store details through our wholesale enquiry form and we'll take it from there.

Yes. We cover this when we onboard new stockists. Send us a wholesale enquiry form to see what's available for your store.

We're in South Africa, Botswana and Eswatini right now. Based in the region and keen to distribute? Send us a wholesale enquiry form.

1–5 business days, depending on where you are. You'll get a tracking number as soon as your order ships.

Yes, nationwide. Remote and rural areas sit at the longer end of the 1–5 day window.

It's calculated at checkout based on where you are. Spend R500 or more in one order and delivery's on us.

Yes. We'll email you a tracking number once your order ships, so you can follow your parcel all the way to your door.

Get in touch within 48 hours of delivery. Email hello@mpovapes.com or call +27 10 900 6010 with photos of the packaging and the damaged product, and we'll make it right.

If it doesn't work out of the box, leaks or has another manufacturing fault, email hello@mpovapes.com or call +27 10 900 6010 with your proof of purchase and what's wrong. We'll make it right.

Only if it's faulty. Once a device is opened we can't take it back. It's a hygiene thing.

We take back products that arrive faulty or damaged. We don't do change-of-mind returns. To start a return, email hello@mpovapes.com or call +27 10 900 6010.

Check your tracking first. If it's been more than 5 business days with no movement, email hello@mpovapes.com or call +27 10 900 6010 and we'll chase the courier for you.

Pick your device and flavour, add it to your cart and check out. You'll confirm you're 18 or older at checkout, because every MPO product contains nicotine.

Visa and Mastercard, credit or debit, plus EFT. Every payment goes through a secure checkout.

Orders can't be cancelled once they're placed. If something arrives faulty or damaged, email hello@mpovapes.com and we'll sort it.

Only before your order ships, so be quick. Email hello@mpovapes.com or call +27 10 900 6010 with your order number and new address. Once it's with the courier, we can't redirect it.

Yes. You'll get a confirmation email as soon as you pay, then a second one with your tracking number when your order ships.

Use the tracking number from your shipping email on the courier's site. Lost it? Email hello@mpovapes.com with your order number and we'll send it again.

No, you can check out as a guest. An account just makes it easier to track orders, see your order history and save addresses.

Tap the account icon at the top of the page, choose Create account, add your details and confirm your age. Done.

Hit Forgot password on the login page and enter your email. A reset link will land in your inbox within a few minutes. Not there? Check your spam folder.

Log in, open your address book and edit your details. Save before you place your next order.

Log in and go to Orders. Every past order is there, with its status and tracking.

Yes. Email hello@mpovapes.com and we'll remove your account and the data linked to it.

Change your preferences in your account settings. To unsubscribe, tap the link at the bottom of any of our emails. It takes effect straight away.